Refund Policy

We want you to pay for Paragate only if it is worth it to you. This page says when you get your money back and how to ask. It is part of our Terms of Service.

14 days to change your mind

If you are not happy with a paid plan, ask for a refund within 14 days of the first payment of that plan — monthly or yearly — and you get all of it back. No questions, even if you have already used the plan.

Renewals

Renewal payments are not refunded. You can cancel at any time from your account, and you keep your plan until the end of the period you have paid for; it simply does not renew. Cancel before the renewal date and you will not be charged again.

Deck credits

Sharing a deck for the first time uses one of your plan's decks. Deleting a deck never refunds it, and unused decks do not carry over to the next month or turn into money.

How to ask

Paddle, our reseller, handles all payments and refunds as the Merchant of Record. Either:

• use the link in your Paddle receipt email, or go to paddle.net; or
• write to us at [email protected] from the email address on your account, and we pass it on.

The refund goes back to the payment method you used, usually within 14 days of approval, and your account returns to the Free plan. Links you have already shared keep working.

Your legal rights

This policy adds to your rights as a consumer; it does not take any away. If the law where you live gives you more, you get more. Paddle's own refund policy also applies to purchases made through Paddle.